You can customize sending SMS messages and calls to your customers. To do this you will need to get a phone number through the Sales Jet platform. You cannot use your current phone numbers in Sales Jet.
How to connect a phone number
Go to the Project Settings tab > Phone Settings. Click the Get New Phone Number button. You will see a list of available phone numbers.
Select a country from the list. For each country you will see the available numbers, each noting whether it can be used to send SMS messages, voice calls and MMS messages. Price is per month per number.
Note: In the proposed list of countries at the moment there are no options for Russia and Ukraine as providers do not give numbers for SMS messages and calls. But you can use numbers from any other country.
By clicking on the button View Prices for SMS and View Prices for Calls, you can choose the best option for yourself at the cheapest cost.
View SMS Pricing button - here you will receive detailed information on the cost of SMS messages by country. Select a country from the list and click search. You will see the cost of available services for this country. Numbers are divided into Mobile and Local (city) - these are the numbers to which messages will be sent.
NOTE: Actual cost may vary. Current prices to the best of our ability are listed. To track expenses, check your call and SMS history. If you have a phone number within the European Union, the prices for calls to EU countries will be lower than indicated.
Receiving messages in the selected country – this is the cost for incoming messages.
View Prices for Calls button – this will show detailed information on the cost of calls for each country. Select a country from the list and click search. The cost of the available services for the given country are shown.
NOTE: The cost is not constant. Current prices to the best of our ability are listed. To track expenses, check your call and SMS history. If you have a phone number within the European Union, the prices for calls to EU countries will be lower than indicated.
Voice calls are rated per minute. If the duration of the call was 15 seconds, then the call will be rated as 1 minute. If the call duration is 2 minutes 01 second, it will be rated as 3 minutes. Call times are evaluated with a small delay after the end of the call.
Receive a call in the selected country - the cost of incoming calls is shown here. In some countries this service may not be available.
Call Recording – By default, the entry is disabled. You can turn it on when creating a call. Storage of phone call records is determined by your current plan.
After you have connected a phone number, you can set up a separate flow to receive an incoming SMS message or an incoming call to a phone number. Click Flow and then click on Create a new event.
You will be able to set two types of events:
- Incoming SMS
- Incoming phone call
After you have created an event, add an action: a response SMS message or another action. If you selected Incoming Phone Call, then you will need to fill in the template for this event to set the call script. You can set up call forwarding to another number or compose an automatic message for the caller.